Should I choose an eSIM or a physical SIM?

Check whether your phone supports eSIM and is unlocked for other networks. An eSIM does not require swapping a physical card. Physical SIM cards are sold and delivered only within Malaysia and Thailand, so order ahead of your trip.

What is the difference between a Daily plan and Total GB?

A Daily plan renews its daily high-speed allowance at the reset time stated for that product. Total GB is one high-speed data allowance shared across the whole validity period. Treat a Total plan as no longer usable once its high-speed allowance is exhausted. Do not rely on a 128kbps connection for normal internet use.

Does every eSIM start its validity when I reach the destination?

No. Activation rules vary by product. Malaysia CelcomDigi eSIM validity starts being calculated as soon as the eSIM is issued, counting from the following day. Do not buy too early; read the product warning. Roaming plans require data roaming to be switched on at the destination.

Do I need to post anything back for an eSIM refund request?

eSIMs are digital products and have no physical item to send back. Return shipping and the return address apply only to eligible physical SIM cards. eSIM refund requests are reviewed under the conditions below. Once an eSIM QR code has been delivered, refunds are not accepted for a change of mind or other non-fault reasons. A technical failure confirmed by our support team as unresolved may be submitted for refund review; approval is not automatic.

How are physical SIM cards delivered?

Physical SIM cards include free nationwide shipping within Malaysia and Thailand. Order early: public holidays, weather and courier delays can affect arrival. Choose a delivery address in one of these two countries and allow time before departure.

Will my WhatsApp, WeChat or LINE account change?

Using another SIM or eSIM for internet does not require changing the number registered to these apps. Data-only plans provide internet for messages and app calls, but do not include ordinary mobile calls or SMS. Check the selected product: some SIM plans include separate call or SMS allowances.

Is a local SIM the same as a roaming SIM?

No. Network access, setup and coverage depend on the specific plan. Follow the APN and activation instructions supplied with your order. Turn on data roaming for roaming plans, and check the listed countries and any excluded areas before buying.

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Travel eSIMs.Real SIM cards.Happy travels.

Where will you go next?

Japan

South Korea

China / HK / Macau

Europe

Thailand

Indonesia

Vietnam

Taiwan

Your trip. Your kind of SIM.

Pack light. Go digital.

A real SIM. Ready to travel.

Japan, at your own pace.

Connected in three simple steps.

Choose your destination & plan

Get ready before you fly

Arrive. Connect. Explore.

A little help before you go?

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Travel eSIMs.
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